Bill joined Accurate Home Care in January, 2018 as the Chief Operating Officer. He was promoted to President/CEO in July 2018 and has led this company for over 5 years. Bill holds two master’s degrees and is a shareholder and board member for Accurate Home Care.
Nicoleen’s journey at Accurate began in 2012 and has included roles as a Lead Clinical Manager, Learning & Development Manager, Home Nursing Manager, and now Vice President of Clinical Services. In this role, Nicoleen oversees all patient care in the Home Care Nursing, PCA, Waiver, and Home Health service lines. She has enjoyed over 15 years in the Twin Cities home care community and serves as a Board Member for the Minnesota Home Care Association!
Nicoleen enjoys advocating for home care nursing as a career and is particularly passionate about working with nursing schools to share her story, participate in advisory boards, and speak about leadership. Nicoleen is a Public Health Nurse, Certified Pediatric Nurse, and holds an A.D. and B.S. in Nursing.
“My favorite part of home care is the continuity of care and the ‘whole person’ perspective that caregivers can bring, while allowing an individual to remain as independent as possible at home.”
Jackie oversees authorizations, billing, collections and cash posting. She has been in the medical field for 13 years and with Accurate since 2014. She was previously with a mail-order pharmacy for eight years in various roles, from customer service to business support team lead, prior to the company being sold to Walgreens Pharmacy.
She holds a degree in Business Management, which she is putting to great use as the company continues to grow and expand. She loves digging into issues and solving problems. Jackie is married with three little kiddos. She loves spending the summers at her family’s cabin in Fergus Falls, Minnesota.
“One aspect of my job that makes me feel fully rewarded is when I work on difficult accounts with insurance companies, and I get to see my hard work pay off when the balance is paid.”
Peter joined Accurate Home Care (AHC) in March 2017 as Accurate’s Controller. He works with all accounting aspects, from financial close to financial analytics. He has been in the healthcare field for over 15 years holding several positions while working for a skilled nursing facility, a durable medical equipment company, and now AHC.
Peter holds a Bachelor of Science Degree in Finance with a minor in Business Administration. He loves to dig into problems and try to identify ways to improve processes, using his vast knowledge of excel programs and analytics. He loves to spend time with his friends and family, most of which is spent at the family cabin in McGregor, MN.
“I love working for companies that provide services with an honorable cause. Accurate provides the opportunity for family & loved ones to know that we are not in this alone. Together we can provide quality care, with a caring touch.”
Carrie joined the Accurate team as a Senior HR Generalist in 2018, was promoted to HR Manager that fall and most recently to the Director. She oversees departmental day to day functions, Recruiting, On-boarding and Benefits. She has been in the human resources field for 20+ years. Previously she managed a franchise home cleaning company for 6 years and prior to joining accurate, spent 10 years with a business development company in Rochester Minnesota that specialized in hospitality and real estate.
Her educational background includes Business Management with an HR emphasis. Carrie is passionate about building process, systems and helping people grow in their careers. Customer service is a number one priority for her and her team. Carries is an outdoor enthusiast who spends nearly every summer/fall weekend fishing, camping and just being in the water at her family’s permanent camp spot on Long Lake in Todd County MN.
“Accurate has provided an opportunity to grow my career. It has been rewarding to really focus on and strengthen the Human Resources department and help put Human Resources in a positive light.”
I came to Accurate in March of 2020, needing a change after working in housing for 10 years. I started as a LSW Clinical Manager, visiting patients who receive PCA or Waivered Services on a regular basis. I found a new passion for Social Work in this new role. I was able to continue my love for meeting people where they were at, while continuing to learn and grow professionally. This led to my promotion in July of 2021 to Director of PCA and Waivered services. This position allows me to not only keep visiting patients but also to ensure they are setting the care and compassion that they need and deserve.
Started working in Early Childhood education as a Family Specialist for Head Start 2005 doing home visits with low-income families to ensure that children were meeting age-appropriate milestones.
In 2008 began working in the housing field for Minnesota Community Care/Ramsey County Public Health as the Family Services Coordinator for the House calls Program providing Case Management Services to families/individuals who were at risk of losing their housing. I continued my career in the housing field with The Salvation Army in 2013, working with families who were experiencing homelessness. My role as Twin Cities Case Manager involved helping those families obtain housing, maintain their housing, and hopefully move forward from those programs.
I Graduated with Bachelor of Science in Social Work with Human Relations Minor in 2004 from Saint Cloud State University
Jenna oversees authorizations, billing, collections and payment posting. She has been in the medical field since 2008 and with Accurate Home Care since 2014. She was previously employed with LTC facilities providing direct patient care and staffing coordination. She has held positions in staffing, authorizations and billing at Accurate Home care.
She likes working the entire process from initial approval to provide services, all the way through to receiving payment. She enjoys working with other departments, insurance companies, county contacts, patients and patient families on each unique situation to ensure needed patient care is covered whenever possible.
“I enjoy being part of a company that makes a difference. Every role at Accurate Home Care has an impact to our patients and employees, I am proud to be part of a team that works together for the best possible outcomes.”
Nichole joined the Accurate Home Care team in 2011 as Executive Assistant to the CEO and leadership team. With over 15 years of administrative experience supporting high-level executives, she has a proven ability to adapt to changing demands in this fast-paced world of home care while handling sensitive information discreetly. Nichole assists Executives and Managers on multiple organization levels and proactively anticipates the needs of the team while ensuring things run smoothly behind the scenes. Whether working collaboratively with other departments or independently, her positive energy and dedication to the good of the company are known and felt.
In her spare time, Nicholes’ passion for photography keeps her busy, as well as paddleboarding, spending time outdoors, cooking, time with her children and family and reading a good book.
“It brings me joy to know the work we do allows patients to remain in the comfort of their home while receiving quality care they need. To be part of a company delivering these needed services, has significant meaningful impact and feels amazing.”
Rachel has been a part of the Accurate team since 2022. As the Director of Home Health, she has the privilege to work closely alongside the clinical care team. Rachel strives to maintain high standards of clinical conduct in the field, and to create a collaborative team approach to make sure all patients are cared for safely in their homes.
Rachel has over 18 years of healthcare experience, starting out as a Home Health Aide and now has over 6 years of experience in home health. Rachel places great value on having a strong team around her, as each person brings a unique experience and perspective, and it all comes together to result in high quality patient care and excellent customer service.
When she’s not at work, Rachel loves to spend time with her two kids and husband, as well as her two dogs. She hopes to travel to all 50 states with her family in the family’s RV. “I was born to be a nurse. Nursing makes me feel like at the end of the day, if I have helped one person, it’s been an amazing day. It’s a work of heart, and I love feeling fulfilled at the end of the workday.”